Sales & Returns
Payments we accept through our online store:-
Mastercard Credit & Debit Cards; Visa Credit & Debit Cards; Paypal
All payments are managed through Paypal’s payment system (including credit and debit cards). We do not have access to any of your payment details and our site is fully secure.
See full terms and conditions here:-
Returns
You have the right to cancel your order, return a product or cancel a service contract for any reason, within your statutory rights. To return a product purchased from the Nebula Appliance Store, please send your intent to return or cancel to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the product(s). If you ordered multiple products in the same order, please send your intent to return to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the last product in the order. To exercise these rights, you need only provide us with a clear expression of your intent to return a product. You can notify us by either sending a contact for through our website:- https://nebula-appliances.com/contact or sending an email to sales@nebula-appliances.com.
Once you notify us of your intent to return, simply return the product with the original receipt, original packaging and its included accessories to us. You have a further 14 days after indicating your intent return to then return your products or arrange for their collection.
If the product is damaged whilst in your possession it will be at our discretion on whether the item will qualify for a refund.
PLEASE NOTE: For customer returns, if the product(s) is returned for any other reason than being faulty, the customer is responsible for full postage costs on return of the product(s).
We will refund all costs paid by you associated with the product and agreed during the return.
If your product is faulty or develops a fault, not caused by intentional or unintentional damage. You will be entitled to a full refund within 30 days of receipt of your goods. After this period it will be discretionary on whether a refund, repair or replacement will be given for faulty products.
For any questions or information please contact sales@nebula-appliances.com
Nebula Appliances P/O Vipertech LTD
Unit 22 King Street
Peterborough
PE69NF